FAQs
Have a question? Email hello@ericmichael.com or call 347-934-3033.
Sizing and Fit
Do Eric Michael shoes run true to size?
Most customers find our shoes run true to size. Fit can vary by style and material, so always check the product description for any style specific notes.
What if I am between sizes?
If you are between sizes, we usually recommend sizing up for a more comfortable fit, especially in closed-toe styles. If you prefer a snug fit and the style is leather, your shoes may relax slightly with wear.
Do you offer half sizes?
Our sizing is primarily EU sizing, which covers a range similar to half sizes in many cases. Use the EU to US chart as a general guide.
How does EU size correspond to US size?
| EU Size | US Size |
|---|---|
| 35 | 4.5 - 5 |
| 36 | 5.5 - 6 |
| 37 | 6.5 - 7 |
| 38 | 7.5 - 8 |
| 39 | 8.5 - 9 |
| 40 | 9.5 - 10 |
| 41 | 10.5 - 11 |
| 42 | 11.5 - 12 |
Note: This chart is a general guide. If you have questions on a specific style, contact us and we will help you choose the best size.
Are any styles wide friendly?
Some styles have a roomier fit than others. Email us the style name you are considering and we will recommend the best option.
Will leather stretch over time?
Leather typically softens and relaxes slightly with wear. If your shoes feel a touch snug at first (but not painfully tight), they often become more comfortable after a few wears.
How do I measure my foot at home?
Place a sheet of paper on the floor against a wall. Stand with your heel touching the wall and mark the longest point of your foot. Measure the length in inches or centimeters, then share it with us along with the style you want, and we will help select the best size.
Materials and Craftsmanship
Where are your shoes manufactured?
Eric Michael shoes are made in Northern Italy.
Are all your shoes genuine leather?
Many Eric Michael styles are made with high quality leather. If a style uses suede, textile, or a specialty material, it will be listed on the product page.
How do I care for my shoes?
For most leather styles:
- Wipe with a soft, dry cloth after wear.
- Use a leather conditioner occasionally to keep leather supple.
- Avoid soaking or heavy rain, let shoes air dry away from heat.
For suede or nubuck, use a suede brush and protective spray. Test on a small hidden area first.
Are your shoes waterproof?
Most styles are not fully waterproof. Light moisture is usually fine, but we recommend avoiding heavy rain or puddles. For extra protection, use a suitable leather or suede protector spray.
Shipping and Delivery
Do you offer free shipping?
Yes, we offer free shipping in the USA. See our full Shipping Policy here.
How long does shipping take?
Processing is typically 1 to 2 business days, and delivery times vary by location. For current timelines and options, please see our Shipping Policy.
Do you offer expedited shipping?
Expedited options may be available at checkout depending on your location. For details, see our Shipping Policy or contact us before placing your order.
Where do Eric Michael shoes ship from?
We ship from New York State.
Do you ship internationally?
Yes, we ship to many international destinations. International shipping costs are paid by the customer. See details in our Shipping Policy.
Do you ship to Canada?
At this time, we do not ship to Canada.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with tracking details. If you do not see it, check your spam or promotions folder, then contact us and we will help.
My tracking says “Delivered” but I do not have it. What should I do?
First, check around your delivery location (front desk, side door, neighbors) and confirm the shipping address on your order. Then email us at hello@ericmichael.com and we will do our best to help.
Returns and Exchanges
Do you accept returns?
Yes. If you are not satisfied, you may return unused merchandise in its original packaging within 30 days of receipt. See our full policy
here.
How do I start a return?
Email hello@ericmichael.com with your order number and reason for return. We will reply with next steps.
Is there a return shipping fee?
For standard returns, a return shipping fee may be deducted from your refund. For the most current details, please see our Return and Exchange Policy.
Are exchanges free?
Yes, exchanges are free. Contact us at hello@ericmichael.com or call 347-934-3033 and we will help you exchange for the correct size or style.
How long do refunds take?
Refunds are typically processed shortly after the return is received and inspected. For details, please see our Return and Exchange Policy.
What counts as “unused” for returns?
Returned items must be unworn and in original packaging. We recommend trying shoes on indoors on a clean surface to keep soles and uppers in like-new condition.
What if my shoes arrive damaged or defective?
Please contact us within 30 days of receipt and include photos of the issue. We will make it right as quickly as possible.
Orders and Support
Can I change or cancel my order after placing it?
If your order has not shipped yet, we will do our best to help. Email hello@ericmichael.com as soon as possible with your order number and request.
Can I update my shipping address after checkout?
If your order has not shipped yet, we may be able to update the address. Contact us right away at hello@ericmichael.com with your order number and the correct address.
May I place an order over the phone?
Yes. Call 347-934-3033. If there is no answer, leave a message and an associate will return your call as soon as possible.